Legal

Terms of Service

Effective and last updated: 5 September 2026

1. These terms and who we are

These terms govern your access to and use of the CM6 website at cm-six.com and the CM6 application, including the CM6 Shopify app and the dashboard at app.cm-six.com (together the “Service”). The Service is provided by Hypus Ltd, trading as CM6 (“CM6”, “we”, “us”), a company registered in England and Wales under company number 09256123, whose registered office is at Fourth Floor, 33 Cavendish Square, London, England, W1G 0PW.

By installing the CM6 app, creating an account, or otherwise using the Service, you agree to these terms on behalf of the business you represent (“you”, the “Customer”). You confirm that you have authority to bind that business. The Service is provided to businesses only and not to consumers. Our Privacy Policy and Data Processing Addendum form part of these terms. If you do not agree, do not use the Service.

2. The Service

CM6 is a contribution-profit analytics service. It connects to your Shopify store with the read-only access scopes shown at installation, copies the relevant store records into a data warehouse dataset dedicated to your store, enriches them with the cost configuration you provide, and presents the results through dashboards, breakdowns, cohorts, simulations, alerts, exports and AI-generated insights. Optional features let you connect advertising accounts, upload cost documents and invite team members.

We may improve, add to, change or discontinue features of the Service. We will give reasonable notice of changes that materially reduce the Service’s core functionality. Features marked as beta, preview or early access may be changed or withdrawn at any time and are provided without any commitment as to availability or accuracy.

3. Accounts, users and access

  • You must provide accurate information and keep it up to date.
  • Access is through Google Sign-In or through your Shopify admin. You are responsible for the security of the accounts your team uses and for everything done through them. Tell us promptly at info@cm-six.com if you suspect unauthorised access.
  • You may invite team members and assign them roles. You are responsible for their compliance with these terms and for keeping their access appropriate, and for the email addresses you give us for alerts, digests and reports.
  • Anyone in your Shopify admin with permission to open the app may be granted access to your store’s data in CM6. Manage that permission in Shopify.

4. Acceptable use

You must use the Service lawfully and only for your own business. You must not:

  • attempt to access data of any other store or user, or circumvent authorisation, isolation or security controls;
  • copy, modify, reverse engineer, decompile or create derivative works of the Service, or attempt to extract its methodology, models or source code, except as the law expressly allows;
  • resell, sublicense, time-share or otherwise make the Service available to third parties, or use it to build a competing product;
  • upload unlawful, infringing or malicious content, or data you do not have the right to provide;
  • use automated means to access the Service other than through features we provide, or place unreasonable load on it;
  • breach the terms of Shopify or of any advertising or data platform you connect to CM6.

5. Fees and billing

  • Fees are based on your monthly order volume and are shown on our pricing page and on the plan-selection screen in Shopify. The plan you approve in Shopify is the plan that applies.
  • Fees are billed through Shopify Billing to your Shopify account, monthly in advance for the base charge and in arrears for any volume-based charges, and are payable under Shopify’s billing terms. We do not receive your card or bank details.
  • Fees are stated in US dollars and exclude VAT, sales tax and any other applicable taxes, which will be added where required.
  • We may change our fees by giving at least 30 days’ notice. Changes take effect at your next billing cycle after the notice period and, where Shopify requires it, only after you approve the new charge. If you do not agree, you may cancel before the change takes effect.
  • Except where the law requires otherwise, fees are non-refundable and no refund or credit is given for partial months, unused features or periods during which you did not use the Service.
  • If a charge is declined or unpaid we may suspend the Service until payment is made.
  • Where we provide access free of charge for evaluation, we may limit, suspend or end that access at any time.

6. Your data

  • You own your data. You retain all rights in the store data, configuration, documents and other content you provide or that we obtain from your connected platforms on your behalf (“Customer Data”).
  • You grant us a non-exclusive, worldwide licence to host, copy, process, analyse, display and transmit Customer Data solely to provide, secure and support the Service, including through the AI features and sub-processors described in our Privacy Policy and Data Processing Addendum.
  • You are responsible for Customer Data: for having the right to provide it to us, for having a lawful basis and for giving any notices required to share your customers’ personal data with us, and for the accuracy of the configuration and documents you provide. The results the Service produces depend on those inputs.
  • For personal data within Customer Data we act as your processor under the Data Processing Addendum.
  • We may create and use aggregated, de-identified statistics derived from use of the Service to operate, benchmark and improve it, provided they do not identify you, your customers or your store.
  • You can export your orders to CSV at any time. When you uninstall the app we delete your store’s dataset and configuration as described in the Privacy Policy. Export anything you need before you uninstall.

7. Nature of the outputs

The Service produces management analytics. Contribution-profit figures, allocations, forecasts, simulations and AI-generated insights are estimates built from the data and configuration available to the Service and from third-party data we do not control. They are not audited financial statements and do not constitute accounting, tax, legal, investment or other professional advice. AI-generated content may contain errors or omissions. You are responsible for verifying outputs before relying on them and for all decisions you make using the Service.

8. Intellectual property

We and our licensors own all rights in the Service, including its software, methodology, models, designs, documentation and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during the term. No other rights are granted. If you give us feedback or suggestions you grant us a perpetual, royalty-free licence to use them without obligation to you.

9. Third-party platforms

The Service depends on Shopify and on other platforms you choose to connect, such as Google, Meta, Microsoft Advertising and Fivetran. Their terms and privacy policies govern your use of them. We are not responsible for their availability, changes to their APIs, or the accuracy of data they provide, and features that rely on them may be affected by their changes. You authorise us to access those platforms on your behalf using the permissions you grant.

10. Confidentiality

Each party will keep the other’s confidential information confidential, use it only to perform or receive the Service, and protect it with at least reasonable care. This does not apply to information that is public, already known to the recipient, independently developed, or that must be disclosed by law, provided the recipient gives notice where lawful. Customer Data is your confidential information; the non-public features, methodology and pricing of the Service are ours.

11. Availability and support

We use commercially reasonable efforts to keep the Service available and to correct material defects, but we do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, security or legal reasons, giving notice where practicable. Support is provided by email at info@cm-six.com during UK business hours, and at the level described for your plan.

12. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. Except as expressly stated in these terms, and to the fullest extent permitted by law, the Service is provided “as is” and we exclude all other warranties, conditions and terms, whether express or implied by statute, common law or otherwise, including any implied terms of satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements or that outputs will be accurate, complete or achieve any particular commercial result.

13. Limitation of liability

  • Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
  • Subject to that, neither party is liable for any indirect or consequential loss, or for any loss of profit, revenue, business, anticipated savings, goodwill or data, or for business interruption, however arising.
  • Subject to that, our total aggregate liability arising out of or in connection with the Service and these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees you paid to us for the Service in the 12 months before the event giving rise to the claim, or £1,000 if no fees were payable.

14. Indemnity

You will indemnify us against losses, liabilities, costs and expenses (including reasonable legal fees) arising from any third-party claim relating to Customer Data, your breach of these terms or of applicable law, or the acts of your users.

15. Term and termination

  • These terms apply from the moment you first install or use the Service and continue until terminated.
  • You may terminate at any time by uninstalling the CM6 app from your Shopify store or cancelling your subscription in Shopify. Charges already incurred remain payable.
  • We may suspend or terminate your access with immediate effect if you materially breach these terms, if fees are unpaid, if your use creates a security, legal or operational risk, or if Shopify withdraws our access to your store. We will give notice where practicable and, for breaches that can be remedied, a reasonable opportunity to remedy them.
  • On termination your access ends and we delete your store data and configuration as described in the Privacy Policy and Data Processing Addendum. Sections 6 to 8, 10, 13, 14, 16 and 17 survive termination.

16. General

  • Changes to these terms. We may update these terms. We will post the new version here with a new effective date and give at least 30 days’ notice of material changes by email or in the Service. Continued use after the effective date is acceptance of the new terms.
  • Entire agreement. These terms, the Privacy Policy, the Data Processing Addendum and the plan you approve in Shopify are the entire agreement between us for the Service and supersede prior discussions. Any order form or written agreement signed by both parties prevails over these terms to the extent of any conflict.
  • Assignment. You may not assign or transfer these terms without our written consent. We may assign them to a successor to our business.
  • Notices. We will send notices to the email address on your account; you may send notices to info@cm-six.com or our registered office.
  • Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
  • Severability and waiver. If any provision is unenforceable the rest remains in effect. A failure to enforce a right is not a waiver of it.
  • Third parties. No one other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.
  • Relationship. The parties are independent contractors. Nothing creates a partnership, agency or employment relationship.

17. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief or enforce a judgment in any competent court.

18. Contact

Hypus Ltd (trading as CM6), Fourth Floor, 33 Cavendish Square, London, England, W1G 0PW. Email: info@cm-six.com.